Orders & Shipping
Where do you ship?
We currently ship to Belgium, France, Germany, Luxembourg, and the Netherlands.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
- Belgium: 1–3 business days
- Netherlands & Luxembourg: 2–4 business days
- France & Germany: 2–5 business days
Delivery times may vary during holidays and peak periods.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders. The applicable threshold will be displayed during checkout and throughout our website.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking link via email.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible.
Tea & Quality
Where does your tea come from?
We carefully source our teas from renowned tea-growing regions, working directly with trusted farms and producers. Our collections focus on quality, authenticity, and exceptional flavor.
Do you work directly with tea farms?
Whenever possible, we build direct relationships with tea farmers and producers. We believe in transparency, long-term partnerships, and understanding the story behind every tea.
Is your tea natural?
Yes. Our teas are made from carefully selected tea leaves, herbs, flowers, fruits, and botanicals. Product-specific ingredient information can be found on each product page.
Do your teas contain artificial flavors?
We prioritize natural ingredients and authentic flavor profiles. Any ingredients used are clearly listed on the product page.
Are your teas organic?
Some of our teas are certified organic, while others come from small producers who follow sustainable farming practices but may not hold formal certification. Product pages will indicate certification status when applicable.
What makes Whisker Whimsy different?
We believe tea should be more than just a drink. Whisker Whimsy is built around discovery, craftsmanship, and connection—bringing carefully sourced teas together with stories, education, and a growing community of tea lovers.
Brewing
How should I brew my tea?
Each tea has its own recommended brewing instructions. You'll find detailed guidance on the product packaging and product page.
Can I re-steep my tea?
Many high-quality teas can be steeped multiple times. Oolong, green, white, and certain black teas often reveal different flavor notes with each infusion.
What water should I use?
We recommend using fresh, filtered water whenever possible for the best flavor experience.
How should I store my tea?
Store tea in a cool, dry place away from direct sunlight, moisture, and strong odors. Keep the packaging sealed when not in use.
How long does tea stay fresh?
When stored properly, tea can remain fresh for many months. We recommend enjoying your tea within 12–24 months for the best flavor.
Returns & Refunds
Can I return my order?
Due to food safety regulations, we generally cannot accept returns of opened tea products.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We'll work with you to find a solution.
What if I received the wrong item?
Please contact our customer support team, and we'll resolve the issue as quickly as possible.
Wholesale & Partnerships
Do you offer wholesale opportunities?
Yes. We work with cafés, restaurants, hotels, specialty retailers, and other businesses interested in offering premium tea.
How can I become a wholesale partner?
Please contact us through our wholesale inquiry form or email us directly. We'd love to learn more about your business.
Do you collaborate with brands and companies?
We're always interested in meaningful partnerships that align with our values and community. Feel free to reach out with your proposal.
About Whisker Whimsy
Why the name Whisker Whimsy?
Whisker Whimsy was inspired by our love of tea, curiosity, and the two cats who inspired the brand. The name reflects a sense of warmth, discovery, and everyday moments worth savoring.
Is Whisker Whimsy just a tea company?
Our goal is to build more than a tea brand. We want to create a community centered around tea culture, learning, craftsmanship, and the stories behind every cup.
How can I stay updated?
Join our newsletter and follow us on social media to hear about new collections, sourcing journeys, brewing guides, and special releases.
